Player protection at Shuffle Casino

Get control of your time and money at Shuffle Casino

Play only from 18, and every Shuffle Casino account holds deposit and loss limits, session reminders, cool-off periods and self-exclusion.

Set your limit

MGA licensed since 2006Licensed and regulated by the Malta Gaming Authority under MGA/B2C/296/2006, independently audited by QUINEL and BMM Testlabs.

Protection

Your safeguards before your first spin

Removes the doubt about who licenses us, what age applies and where help sits.

Minimum age18+

Regulator and licenseMalta Gaming Authority, MGA/B2C/296/2006

Gambling Helpline Aotearoa0800 654 655

Questions on limits[email protected]

Limits you own

Set the guardrails before you play

Useful the moment you want a cap on spending or time, decided calmly rather than after a loss.

Set it before you deposit

Cap what can reach your balance so a night out stays a night out, and switch it on before your first deposit rather than after a heavy one.

Your worst-case number

Puts a ceiling on net losses across a session or a stretch of days, so a bad run stops at the number you picked in advance.

How long have I been here?

A quiet nudge at a time you choose, giving you a clear moment to stop, take stock or step away from the screen entirely.

Stepping back for a while

Pauses your access to play for a set break, which suits a player who needs distance without closing anything permanently.

After limits, not instead

Blocks your account from gambling altogether, and it is the right move when limits have not been enough to change your habits.

While you are at the account

A limit set in a few minutes

Straightforward by design, because safety settings should never be harder than a deposit.

Do my details match?

The responsible gambling area

Look for the responsible gambling area inside the account, where limits and pauses sit together rather than buried under promotions.

Pick your type of limit

Decide whether you want to cap deposits, cap losses or set a session reminder, and pick the figure with the lowest one you would still enjoy playing on.

Peace of mind, saved

Confirm the change and check the message on screen, which shows your new setting and keeps the stricter option in place.

Look at the signs before they pile up

Catching these signs early keeps a hobby from turning into a cost you did not plan. A limit or a pause set in your casino account is the first concrete step, and you do not need to wait for a crisis to use it.

Check your own week against this list and be honest about the matches.

Spending money set aside for bills or food
Chasing a loss with a bigger deposit
Hiding how much time you spend playing
Borrowing to keep your balance topped up
Feeling restless on days you do not play
Playing past the point you planned to stop
Promising to cut down and not managing it

Need to talk

Free, confidential help in New Zealand

This block settles where a New Zealander can talk to someone at no cost

Gambling Helpline Aotearoa

Ring this line at any hour, every day of the week, and speak to a trained person about your own play or a relative's. Calls are confidential and free, and test messages reach the same team. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling through this foundation, which runs peer and cultural support across clinics nationwide and answers messages from Monday to Friday during business hours. pgf.nz

Safer Gambling Aotearoa

Use this Health New Zealand site to read about the signs of harm, pick up practical tips and find local support, whether you gamble yourself or live with someone who does. safergambling.org.nz

Pick the break that matches your reason

Just need a few days off? Ask for a short pause when you want distance of hours or days rather than months. Start it in your account and the break begins straight away; your balance and history wait for you until it ends.

Close the account for longer. Set a self-exclusion when a pause is not enough and your access has to end for a long stretch, up to two years. Begin it in your account; it runs for the period you choose and stays closed even if you change your mind.

Where does an exclusion go? No national register covers this market, so your casino account is where an exclusion is set. Choose the period in your account and, if the urge returns, ring the helpline for a conversation.

Age proof, blocks and a listening ear

When a new player registers. Signing up means proving you are 18 or older. Photographic identification is checked before an account is used, and again before the first withdrawal is released.

Before you install, after it runs. Install blocking software on any shared family computer or phone. One setting prevents gambling pages from loading at all, which removes the temptation before it starts.

When someone you love plays too much. Speak to your relative plainly and without blame, then ring Gambling Helpline Aotearoa on 0800 654 655. Advisers there talk to relatives as well as to players, day or night.

Your Safety Net

Clarity on limits and exclusions

For the moment you are deciding whether to set a limit, take a break or stop for good.

Can I end a self-exclusion before the time I chose runs out?+

No. Once you set a self-exclusion in your Shuffle Casino account it stays in place for the whole period you picked, and our support team cannot lift it early. Plan the length before you confirm, because the door stays shut until then.

Can my account be closed permanently?+

Yes. Ask our support team at the email address shown on this page to close the account for good. They confirm when the closure is complete, and the account does not reopen after that.

Can I ring the Gambling Helpline about my dad's gambling?+

Yes. Gambling Helpline Aotearoa takes calls from family members as well as from players, and you can talk through what you are seeing at home. Their advisers also point relatives to counselling and support, so you do not carry it alone.

Why do you ask for ID before I can play?+

Only adults aged 18 or over may hold an account here, so identity and age are checked before the account opens. That rule protects younger people at home too, which is why the check happens early.

Do my limits stay adjustable after I set them?+

Yes. The limits you choose stay in the responsible gambling area of your account, and that is where you return to adjust them. Set them before a session rather than during one, when your judgement is calmer.