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Shuffle Casino Contact: Chat, E-mail, Phone

Live chat, e-mail and phone all run 24/7, so a real person answers whenever you need one.

Talk to support Licensed by Malta Gaming Authority

Paid today

812,750 NZ$

5,139 Playing now

MGA licensed since 2006Licensed and regulated by the Malta Gaming Authority under MGA/B2C/296/2006, independently audited by QUINEL and BMM Testlabs.

Average payout in 25 minutesNZ$36M paid weekly across 427,000+ players, with withdrawals up to NZ$49,000 processed in an average of 25 minutes.

128-bit SSL encryptionYour data and payments are protected with 128-bit SSL encryption, the same standard used by banks worldwide.

Pick your channel

Which Channel Fits Your Question?

Three ways in, each timed, so you know exactly what to expect before you start.

Instant answers, typed

Chat suits locked bonus rounds, a stuck spin or a deposit that has not landed yet; an agent usually replies within five minutes, any hour of the day or night.

Open chat

A reply on record

Send the details to [email protected] and you get a written answer within about four hours; ideal for statements, screenshots and anything you want kept on record.

Write to us

Shuffle Casino voice line

Call +64 9 159 2756 (NZST) when speaking beats typing, for example over a withdrawal; calls are typically answered in about three minutes, round the clock.

Call now

Playing from home

Get Help From New Zealand, in Your Own Time Zone

Read this and you will know the local number, the local clock and who to call when play stops being fun.

Get through

NZ phone+64 9 159 2756

Support clockNZST

LanguagesEnglish, German, Finnish, Norwegian

NZ e-mail[email protected]

Who watches

RegulatorMalta Gaming Authority, MGA/B2C/296/2006

Get help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Skip the Back and Forth

Keep these five details at hand and most questions resolve in the first reply.

Registered email address on the account
Your account username or player ID
Payment method and last transaction amount
Photo ID for any verification request
Short summary of what went wrong

Sort your message

Fewer Hops to the Person Who Fixes It

One look tells you which inbox handles your issue, so nothing sits in the wrong pile.

Account matters

General support[email protected]

Verification documents[email protected]

Money matters

Deposits and withdrawals[email protected]

Anything else

Complaints and escalation[email protected]

Privacy and personal data[email protected]

Business enquiries[email protected]

Seven Timings Worth Knowing

Before You Send, Know When We Reply

The desk never closes, so your message lands in the queue whatever hour you send it.

Live chat

Chat hoursTwenty-four hours, seven days

Chat first replyFive minutes

Time zoneNZST

E-mail

Support e-mail[email protected]

E-mail replyFour hours

Phone

Phone line+64 9 159 2756

Phone waitThree minutes

Four Steps Left

A Reply You Disagree With Has a Next Step

Painful as it is, a complaint follows four clear steps, and each one has a set time.

You Have the Whole Story

Send your case to [email protected] from your registered address, with the chat transcript or reference number and the date it happened. A written trail makes the review faster.

Will Someone Read My Side?

Expect a considered answer rather than a template. A named handler reads the full history, checks your account record and explains the decision, so you know exactly why it landed that way.

Before and After the Review

Ask for a manager review in the same email thread. Your file moves to a senior handler who was not part of the first decision, and that person rechecks the facts before replying.

A Regulator to Turn To

With no resolution there, you can take the matter to the Malta Gaming Authority, our licensing regulator, and set out the timeline with any reference numbers. Keep copies of every reply.

See Who Runs This Site

You Have a New Zealand Question, Here Is Our Address

Paperwork is dull, so we keep the company, licence and address lines in one tidy place.

The company

Legal nameShuffle Casino Ltd.

Company numberC-20014 (Malta)

AddressTower Road, Birkirkara

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/296/2006

Written contact

Support e-mail[email protected]

When Play Stops Being Fun

Help lines and counselling services in New Zealand sit entirely outside any casino, and they answer without judgement. Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and the Multi-Venue Exclusion Programme all exist for Kiwis who want to stop, cut back or simply talk.

Problem Gambling Foundation of New Zealand. Counselling and advocacy for anyone affected by gambling, including family members who want to speak for themselves.

Gambling Helpline New Zealand. A first call for people who feel stuck, offering a listening ear and a route into local services.

Multi-Venue Exclusion Programme. A shared exclusion list that bars a player from venues and lets one decision cover several places.

Learn more

Common Questions

Fast Answers on Support, Accounts and Safety

Worth a scan when you want a quick fact before reaching out to the team.

trustWhat happens while my account is being verified?+

Twenty-one hours is the usual wait once your documents are in. A quick look at your photo ID, address proof and payment method screenshot is all our team needs. You hear back by e-mail either way, so nothing sits in limbo.

trustCan I get support in my own language?+

Four languages are covered: English, German, Finnish and Norwegian. An English speaker is available around the clock, every day. If your preferred language is quieter at a given moment, live chat still connects you.

trustWhat happens if my problem hits at 3am on a Sunday?+

Someone answers every hour of every day, including public holidays and the middle of the night. Live chat and the phone line sit closer to real time, while e-mail follows the usual four-hour rhythm. New Zealand players reach the team on NZST clock time.

trustCan I close my account whenever I choose?+

Yes, and you can do it without a debate. Ask on live chat or by e-mail and the request is logged; funds on the balance are returned to you. Self-exclusion is the stronger option if you would rather a break be enforced.

trustWhat happens if a casino licence question comes up?+

Whenever regulation comes up, the answer is the Malta Gaming Authority under licence MGA/B2C/296/2006. Shuffle Casino Ltd. holds it, at C-20014 (Malta), and the licence is what binds our payouts and player protection rules. Testing comes from QUINEL and BMM Testlabs.

trustWhy do you need details before helping me?+

Your registered e-mail address is enough, plus the last deposit amount if a payment is in question. Nobody here will ever ask for your password, so treat any such request as suspicious. Give the reference number if you already have a live thread.