Paid out without the wait

Shuffle Casino KYC: one check, then payouts

The Malta Gaming Authority licence requires us to confirm who you are, and the check usually takes 21 hours from a complete upload.

Start the check

MGA licensed since 2006Licensed and regulated by the Malta Gaming Authority under MGA/B2C/296/2006, independently audited by QUINEL and BMM Testlabs.

Cleared to cash out

The check at a glance

You will know who checks you, under what licence, and how long the waiting really is.

Who checks

Shuffle Casino Ltd.

Licence

MGA/B2C/296/2006

Time needed

21 hours

Deadline

Before first withdrawal

Questions

[email protected]

Minimum age

18+

Four steps to done

How do I pass the check first time?

You will have the four uploads in order, and the small mistakes that send papers back.

Outstanding first, approved later

A verification panel sits inside your account area and shows which items are still outstanding; the list updates the moment a file lands. Open it before you play so nothing waits.

You, holding the card steady

Your photo ID goes in first: the whole card, all four corners visible, and no glare across the text. A phone photo of the card on a dark table reads better than a scan.

The address page in full

A proof of address follows, and it must show your name, your street address and a date recent enough for us to accept. A screenshot of your online statement is fine if the address sits in full view.

Keep the inbox reachable

Pressing send starts a review that usually closes within 21 hours, and the outcome reaches you by email; while it runs, keep an eye on the inbox you registered with in case more is needed.

Nothing sent back

What each paper has to prove

You will know exactly what each copy must show before it leaves your phone.

Photo ID

ConfirmsYour name, face and date of birth

Must showFull card, corners in, no glare

Proof of address

ConfirmsWhere you actually live

Must showYour name, street address, recent date

Payment method screenshot

ConfirmsThe account the money moves through

Must showHolder name matching your ID

Timing guide

The four moments a check arrives

A note in your inbox asking for documents, and the reason behind it is not obvious.

Send the wallet screenshot

A wallet or card the casino has not seen before needs its holder confirmed, so a photo ID and a screenshot of it may be requested.

Papers for a higher limit

Raising a limit counts as a change of risk under the license, so the papers that show who you are may be asked again.

Upload all three now

Your first payout is where the license requires a complete check, so photo ID, proof of address and a payment screenshot are reviewed together.

Why the extra questions?

A payment far above your usual pattern is a signal the casino must look at, so extra questions arrive before the money moves.

Why does the casino want my bank papers?

Shuffle Casino holds its license from the Malta Gaming Authority, and that license puts anti-money-laundering duties on the operator; asking where your funds come from is one of them, and it is a routine step applied to many accounts rather than a sign that you have done something wrong.

Any of the following may be requested, depending on what the review turns up.

Recent bank statements
Payslips from your employer
Savings account statements
A property sale agreement
Income tax records

Why was my document sent back?

Dated proof, accepted. An address page is a snapshot of where you live now, so an older one cannot confirm your current home. Download a statement dated this month Email [email protected] with the fresh copy

Has my ID expired? An expired passport or licence no longer proves who you are, because the document itself has stopped being valid. Renew it, then photograph the new one Use a current passport instead

Why was it unclear? Corners cut off or glare across the text leave the reviewer guessing, and a guess cannot clear a check. Lay the page on a flat table Shoot straight down in daylight

Five things players ask

Identity questions, answered plainly

The worry most players bring: that a pending payout means something has gone wrong with their account.

Do I have to send documents before my first payout?+

Yes. Our Malta Gaming Authority licence makes the completed check a condition of the first withdrawal, and [email protected] handles it. We may also ask you earlier, at sign-up or when a deposit lands.

What is the source of funds question really for?+

It is a routine step our licence asks of every operator, aimed at keeping dirty money out of gambling. Nothing in it suggests you have done anything wrong. You describe where the money in your account came from and, usually, that is the end of it.

Is the upload encrypted while it travels?+

Yes. Everything you pass to us moves through 128-bit SSL encryption, and the files are used for the check itself. Your identity paperwork is not handed to anybody else for marketing or sold on.

Will I be asked for the same paperwork again in a year?+

Not as a matter of course. Once the check is closed, your record stands and the withdrawal hold lifts. Fresh paperwork is only requested if something on the account changes, such as a new address or a new payment method.

What happens if a document is turned down?+

You get a short note from the verification team naming the problem, which is usually a blurred edge or a corner cut off. Send a fresh, clean copy and the review restarts. A refusal is not a ban, and the 21-hour window simply begins again.